Refund policy

We want customers to be happy with their INUKA purchase.  

For hygiene reasons, opened or used cosmetics, skincare, fragrances and personal-care products cannot normally be returned simply because a customer has changed their mind, except where applicable law requires otherwise.  

If an item arrives damaged, defective, incorrect or not as ordered, please contact us as soon as possible with your order number and clear photos of the product and packaging. We will assess the issue and provide an appropriate solution, which may include replacement, exchange or refund.  

Products approved for return should be unused, in their original condition and packaging where applicable. Please contact us before sending any product back.  

Approved refunds will be processed using the original payment method where possible.Nothing in this policy limits any rights customers have under applicable South African consumer law.